Posture
Manual public status surface
Macro by Mark does not operate an automated third-party public status page today. This page is a manual status and incident-communication surface for users and institutional reviewers.
Because this page is manually maintained, it should not be read as real-time monitoring, an uptime commitment, or a service-level agreement.
Components
Service areas tracked for incidents
Customer-impacting incidents are tracked across the following service areas when relevant:
- Website and public pages.
- Account sign-in, sessions, MFA, and passkeys.
- Billing and customer portal access through Stripe.
- Dashboards, watchlists, alerts, and saved workspace records.
- Macro indicators, provider-backed data pages, and import surfaces.
- Macro Lab, models, forecasts, and notebook execution surfaces.
- Marco assistant routing and saved conversation history.
- Email delivery for account, billing, security, support, and alerts.
Incidents
Communication path
For confirmed customer-impacting incidents, Macro by Mark may update this page, email affected users, post in-product notices, or respond through support depending on severity and scope. The incident-response runbook controls internal handling.
Support questions can be sent to support@macrobymark.com. Vulnerability reports should go to security@macrobymark.com.
Current note
No automated status feed
This page does not publish an automated incident feed, uptime history, vendor-status aggregation, or SLA clock. If a separate status provider is added later, this page should link to it and explain how updates are maintained.
Primary references
Sources that informed the current posture. Included for transparency; this doesn't turn the page into legal advice.
Related policies
The other pages that round out the trust posture for Macro by Mark.
Privacy Policy
How browser storage, account sync, watchlists, dashboards, and operational telemetry are handled.
Cookie Policy
Required cookies, optional analytics, consent refresh, and Global Privacy Control handling.
Privacy Choices
Export, correction, deletion, cookie controls, GPC handling, and manual request paths.
Subprocessors
Current vendors, data classes, region notes, and the institutional review path.
Terms of Use
The usage rules, no-advice framing, intellectual-property boundaries, and service protections for the site.
Acceptable Use Policy
Security boundaries, automation limits, sanctions posture, source-use rules, and enforcement paths.
Refund Policy
Subscription cancellation, default non-refundability, trial-conversion review, and support request path.
Contracts
DPA, MSA, order-form, security review, insurance, and institutional buyer request paths.
Copyright
Copyright, attribution, source-credit, takedown, provider-rights, and DMCA-agent status.
SOC 2 Path
Current non-attested status, mapped runbooks, open evidence gaps, and buyer review path.
Legal Changelog
Current public index of legal, privacy, security, and trust-policy updates.
Ethics & Compliance
Source transparency, no-endorsement posture, model restraint, and research-integrity guardrails.
Accessibility Statement
The accessibility posture, current limitations, and how to report a barrier or request an accommodation.